- Any use by you of this web site or any other web site operated by or on behalf of Caliqual Limited (Caliqual) is conditional upon and subject to these terms and conditions.
- By using this web site and its content you agree to accept these terms and conditions
- The materials located on this web site (the "Content") including all real time and non-real time information and content, software programmes and all other design, text and images are owned, licensed or controlled by Caliqual. You agree not to transmit, distribute, sell, copy, publish, modify, display, reproduce, either in hard copy or in a electronic retrieval system, perform, broadcast, licence, rent, lease or create any derivative works from the Content or transfer any of the Content to any third person (including, without limitation, any person in your company or organisation, bulletin boards, mailing lists or newsgroups.) for any purpose whatsoever without the prior written consent of Caliqual. Requests for such permission must be made in writing to Caliqual Limited.
- All trademarks and copyrights held by Caliqual (or it's parent company Calibrand) continue to be held by Caliqual and may not be used by any other persons without our express written agreement.
- The Contents of this website are obtained from a number of sources which are believed to be reliable. However, due to human error and the inherent hazards of electronic distribution, there may be delays, omissions or inaccuracies in the Contents and they are provided to you without warranties of any kind.
- Caliqual and their respective affiliates, officers, directors, employees, agents and licensors cannot and do not make any warranties or representations of any kind.
- Caliqual does not exclude liability for death or personal injury caused by the negligence of itself, its employees or agents, or for fraud.
- Neither Caliqual nor its affiliates, officers, directors, employees or agents shall have liability for any losses or damages which may be suffered whether the same are suffered directly or indirectly or are immediate or consequential, which are (i) special damage, even where the party seeking redress is aware of the circumstances in which such special damage could arise or loss of profits, anticipated savings, business opportunity or goodwill or loss of data.
- Caliqual may from time to time provide links, including hypertext links, from this web site which will be provided for your convenience. Should you leave this web site via a link contained in it, Caliqual does not provide the content that you view therein. Caliqual is not responsible for, nor has it developed or reviewed the content of those web sites. Caliqual makes no guarantees, representations or warranties as to, and shall have no liability for, any electronic content delivered by any third party, including, without limitation, the accuracy, subject matter, quality or timeliness of any electronic content.
About this policy
- In the course of providing our services we will receive information from you and about you. In accordance with the Data Protection legislation, including the General Data Protection Regulation (GDPR) we will process this information lawfully and fairly.
- This policy explains when and why Caliqual collects personal information, how it is used and how it is kept secure and your rights in relation to it.
- Further details on the GDPR can be found at the website for the Information Commissioner (www.ico.gov.uk). For the purposes of the GDPR, Caliqual will either be the “data controller” or the “data processor” of all personal data held about you.
What information does Caliqual collect?
- You may be asked your name, address, email address, organisation you represent, or other details to help you with your experience and enable you to get best use from Caliqual products and services.
- In relation to candidates, when you first contact Caliqual we create a record in your name and allocate you a unique candidate number. Any information that you give us from then on is added to your record. We also have an IT security policy that details procedures and measures taken to ensure the security of this data.
When does Caliqual collect the information?
- When registering or entering information on our site, web applications and mobile apps; during meetings and telephone conversations; make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features.
How does Caliqual use the information?
- We may use the information we collect from you to:
- personalise your experience and to allow us to deliver the type of content and product offerings in which you are most interested.
- to quickly process your transactions.
- to process your application for the study of a qualifications offered by Caliqual (for example the Diploma in Professional Financial Advice).
- to process any registration with Caliqual Limited to provide the examination.
- to process any application for additional services
- to undertake research in order to help us plan and improve our services.
- to provide information to government bodies in accordance with statutory and government requirements.
- Your qualification/diploma results:
- will be passed to our awarding body to process your award;
- may be disclosed to your employer;
- may be disclosed to your provider of tuition or other parties who have an interest in your academic progress;
- may be published in Financial World and/or a national newspaper when you have completed the award. The information published will be your name, the name of your employer and details of your award; and
- to provide information to the Financial Conduct Authority on gaining the qualification to ensure they have up-to-date records.
- Use of data collected during a Caliqual exam
- During a Caliqual exam candidate details are collected for registration into the system and logging into exam sessions. Actions from the candidate within the system are logged in the SQL database to produce results, feedback and to recover tests where necessary;
- In addition, during a Caliqual exam, the session may be recorded (web cam and desktop) to ensure integrity of exam process.
How Caliqual protects your personal data
- Caliqual will not transfer your personal data outside the EU without your consent.
- Caliqual has implemented generally accepted standards of technology and operational security in order to protect personal data from loss, misuse, or unauthorised alteration or destruction, including:
- We use regular vulnerability scanning and are hosted on ISO27001 certified platforms;
- Our software is written using OWASP top best practices;
- Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential;
- We implement a variety of security measures when a user enters, submits, or accesses their information to maintain the safety of your personal information.
- Please note however that where you are transmitting information to us over the internet this can never be guaranteed to be 100% secure.
- For any payments which we take from you online we will use a recognised online secure payment system.
- Caliqual will notify you promptly in the event of any breach of your personal data which might expose you to serious or high risk.
Who else has access to the information you provide Caliqual?
- Caliqual does not sell your personal data. It will not share your personal data with any third parties without your prior consent (which you are free to withhold) except where required to do so by law or paragraph below.
- Caliqual may pass your personal data to third parties who are service providers, agents and subcontractors to us for the purposes of delivering tasks and providing services to you that you have requested or agreed that Caliqual should deliver (e.g. employee salary payments; exam bookings; meeting requests; and provision of exam results etc.). However, we disclose only the personal data that is necessary for the third party to deliver the service and we have appropriate business arrangements in place that requires them to keep your information secure and not to use it for their own purposes.
How long does Caliqual keep your information?
- Caliqual holds your personal data on our systems only for as long as necessary to comply with any regulatory obligations, as long as we are delivering services to you under agreement, and under any post agreement covenants. We will review your personal data every year to establish whether we are still entitled to process it. If we decide that we are not entitled to do so, we will stop processing your personal data except that we will retain your personal data in an archived form in order to be able to comply with future legal obligations e.g. compliance with tax requirements and the establishment exercise or defence of legal claims.
- Caliqual securely destroys all personal information once it has used it and no longer needs it.
- You have rights under the Data Protection Act 2018 (including GDPR):
- to access your personal data;
- to be provided with information about how your personal data is processed;
- to have your personal data corrected;
- to have your personal data erased in certain circumstances;
- to object to or restrict how your personal data is processed;
- to have your personal data transferred to yourself or to another business in certain circumstances.
- You have the right to take any complaints about how we process your personal data to the Information Commissioner:
- Information Commissioner's Office
Cheshire SK9 5AF
- 0303 123 113
Caliqual contact details & overall responsibilities
- The overall responsibility of ensuring that the policies are communicated, achieved and continued to be achieved is that of the Head of Centre. Technical staff will be primarily responsible for the security arrangements and the safe handling of candidate data.
- For more details, please address any questions, comments, and requests regarding our data processing practices to:
- Head of Centre
18 Mallard Way
Derby DE24 8GX
- +44 (0)1332 222 680
- This website uses tracking technology to provide information on its performance; allowing us to improve the service that we provide to you. Data gathered through this process is anonymous; it is for our internal use only and will not be passed on to third parties.
- If users disable cookies in their browser:
If you turn cookies off, some of the features that make your site experience more efficient may not function properly.
- Google's advertising requirements can be summed up by Google's Advertising Principles. They are put in place to provide a positive experience for users.
We use Google Analytics on our website.
- We have implemented the following:
- Demographics and Interests Reporting:
- We, along with third-party vendors such as Google use first-party cookies (such as the Google Analytics cookies) and third-party cookies (such as the DoubleClick cookie) or other third-party identifiers together to compile data regarding user interactions with ad impressions and other ad service functions as they relate to our website.
- Caliqual reserves the right to revise these terms and conditions of use at any time and users are deemed to be aware of and bound by any changes to these terms and conditions upon publication on our web site.
Caliqual and SuperSaas
- Caliqual exam online booking is now available through SuperSaas. To make a booking candidates will be required to register an account with SuperSaaS, providing personal information including their name, e-mail address and phone number.
- By providing this information candidates are consenting for its use to provide the best online booking service and in developing the quality of Supersaas’ service. Information used otherwise than for the purpose it was collected will require customer consent.
- Caliqual is hereby excluded from responsibility and liability for the use of candidate information by SuperSaas. We do not take responsibility for the collection and use of personal data from
- We reserve the right at our sole discretion to deny users access to our site or any part of our site without notice and to decline to provide the service to any user that is in breach of these terms and conditions of use.
Events beyond our Control
- We shall not be liable to you for any breach of these terms and conditions of use or any failure to provide or delay in providing our services through our site resulting from any event or circumstance beyond our reasonable control including, without limitation, strikes, lockouts and other industrial disputes, breakdown of systems on network access, fire, explosion or accident.
Third Party Rights
- Except for our affiliates, directors, employees or representatives, a person who is not a party to this agreement has no right under the UK Contracts (Rights of Third Parties) Act 1999 to enforce any term of this agreement but this does not affect any right or remedy of a third party that exists or is available apart from that Act.
- If any part of these terms and conditions is unenforceable (including a provision in which we exclude our liability to you) the enforceability of any other part of these conditions will not be affected.
Applicable Law and Jurisdiction
- These terms and conditions shall be governed by and interpreted in accordance with English law and the English courts shall have exclusive jurisdiction to resolve any disputes between us.
- Caliqual reserves the right to revise these terms and conditions of use at any time and users are deemed to be aware of and bound by any chances to these terms and conditions upon publication on our web site.
- Caliqual reserves the right to seek all remedies available at law for breaches of these terms and conditions of use, including the time to deny access from a particular internet address to this web site.